Error Categories Follow

There are typical business logic errors that can be found across any system, with a different phrasings.

For instance, a credentials error can come in different phrasings:

• Your username is incorrect.
• Your password is incorrect.
• Username doesn't exist.
• User is blocked/deactivated.
• User expired.
• Your user (john_doe123) had too many login attempts.

It may be useful to group all the above errors under one category, and treat them as one kind.

This feature is a beta implementation and additional functionaility will be added in the future.

Classifying error messages

In your ServiceManager, go to Admin -> Advanced -> Error Categories:

The screen currently supports 3 fixed categories:

• Credentials
• Not Allowed (e.g. the user isn't allowed to enter a screen or use a feature)
• No Data (e.g. no items assigned to the a user, 0 LOV results, etc).

Type substrings or *-based patterns, one per line, to classify error texts to categories. 

Once saved, the categories will be assigned to new service runs. You may re-apply categories to existing service runs (statistics) by clicking on the "Re-categorize" button on top.

Statistics: Filtering in/out by category

In the Statistics screen (for now, Failures / All Runs table only), click on the toggle (...) button to show hidden columns.

You may now filter the rows by a category OR by everything without a category.

Motivation: Set filter to (Uncategorized) to filter out credentials/data errors, which are less relevant when reviewing for problems in the system that require immediate attention.